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Number of Items: 0
Total: $0.00
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While lost orders are rare, they can happen. A lost order could be any of the following:
- An unexpected delay with the shipping company
- Shipment to an alternate shipping address (manageable through Account Services)
- A technical difficulty may have occurred during the order process.
Keuka Footwear treats Customer Service as a very high priority and we are here to help you resolve any situation.
The first step is finding out the order status. When you placed an
order, you should have received a confirmation via e-mail containing
your order number. Click on "Order Status" at the top of our website
and login if you haven't already. Then click on the Track Your Order
buttom. All acount activity for the last 15 days will be displayed.
Lost Shipment / Unexpected Delay
If your order has shipped, a tracking number will be available on the
order or invoice status page. Clicking on the tracking number will directly link
to a tracking page with detailed tracking information. You can use this
information to find out where the order is. Also, verify that the
shipping address in the tracking information is the same as your
ship-to address. You may check your current shipping address(es) with Account Services. If a shipment went to the wrong address, you should contact UPS and get the package re-routed.
An Existing Order Hasn't Shipped Yet
When viewing your order through Account Services, you should be
able to see if the order has shipped or not. Typically, orders are
shipped within 1 business day from the time you ordered. If your order
hasn't shipped yet, it may be possible that an item is on backorder.
During your order, you should be notified of any item marked as
backordered. In an event that you weren't notified and your order
hasn't shipped, please call Customer Service for more detail on your order status.
Non-existent Order
If you haven't received your shipment and didn't receive an order
number, chances are we never received your order! When placing an order
online, you should receive an e-mail confirmation immediately following
the order. If you haven't received a confirmation, there may have been
technical difficulties at the time and you should call customer service at (877)566-7547.
If you placed an order over the phone, receiving an order confirmation
may take longer. You may call Customer Service to check the status of your account.
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Men's
